We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Returnable items
Items that can be returned/refunded or exchanged within the warranty. Please follow the criteria below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect model.
*Warranty: 30 days for the refrigerator filter
Items that can be returned/refunded or exchanged within 7 days after arrival. It must follow the criteria below:
1. Items do not meet your expectations.
2. Items are unwashed, unworn, unused, with tags and unaltered.
Note: in this situation, we will not be responsible for the return shipping cost.
Return Conditions：
For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without a product return form.
Non-Returnable Items
We cannot accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used, tag-removed or misused items.
Before Making a Return Request
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request.
If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our customer service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of the customer's personal reason (such as wrong address/no consignee, customer refuses to accept the package), we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation.
Notes:
- All customers should contact Customer Service for approval before sending anything to us before returning any item(s). Filters-Store will not be responsible for returned item(s) without notifying us in advance.
Below are some further suggestions and important reminders:
- Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;
- After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse.
- Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer's expense;
- You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;
- We can arrange a refund or a replacement of the product after receiving the defective item;
Your order number
The product ID or name and the quantity;
A short description of the problem occurred with this product;
- Please place a note inside the return package by including the following details (this will accelerate your return request):
- If you encounter any difficulties in returning a product, please do not hesitate to Contact Us via filterstore01@gmail.com
